You have purchased a fragile product

tipologia di imballo con riserva

Here's a guide on how to behave at the time of delivery

Many of the products on sale on our store represent goods of an extremely delicate nature (see Shower stalls, shower trays, ceramic washbasins, etc.), which may suffer damage or shock caused by the various movements that the neck undergoes during transport from our warehouses to the places of delivery.

It is therefore very important to know how to behave when the courier knocks on the door to deliver our package.

Our procedures

When our operators take care of the closing of the package intended for you according to the correct packaging instructions (see dedicated article), they take a photograph of the single ready-made packaging. The same will be promptly sent to the recipient customer; you will therefore know what your goods look like at the time of departure from our warehouse.

Upon arrival of the courier, we strongly advise you to check if the neck is in the same condition as the image received, and if it should present shocks or tears, to insert a specific control reserve bearing the following words " Spoiled orundead packaging".

In this way you will allow us to retaliate on the courier for any damage suffered by the goods and to be able to replace the damaged goods with other integrates completely free of charge.

We advise you further to shake the package to check the noise of broken glass or ceramics inside.

These procedures will in any case be sent to you at the same time as sending the photograph of your package.

The affixing of the specific control reserve represents an important part of the purchase of goods of a delicate nature online: it will allow the development of any much simpler and faster return and replacement procedures.

Finally, it is very important to take photographs of the neck received even before opening it to allow us to proceed with the verification of the state of the neck at the time of receipt.

OGOMONDO is always on your side and our assistance is ready to solve any problems!